{"xsrfToken":"116b4f461b0994c3cea013d0645602960dfe3f76_lout","branding":{"id":"1","key":"agrisp","name":"agrirouter Help Center","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5d9676","headerLinkHoverBGColor":"#5d9676","headerBadgeColor":"#5d9676"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/37b3cb09-2f28-4bda-80ae-11e3628fc344/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5M2FiZjZjNC1iYjI2LTRkNzMtOWNhNC0yZTYzYTJkMmExNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM3YjNjYjA5LTJmMjgtNGJkYS04MGFlLTExZTM2MjhmYzM0NCI6WyJyZWFkIl19LCJleHAiOjE3NTA2NTI2NjQsIm5iZiI6MTc1MDY1MjA2NH0.nW2u_9yKzzi_pUQ116a7qWg4EDlFI006B3h1YWzrdiU&client=93abf6c4-bb26-4d73-9ca4-2e63a2d2a16a&mode=fit","logoId":"37b3cb09-2f28-4bda-80ae-11e3628fc344","isLogoAvailable":true,"helpCenterTitle":"agrirouter Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"agrirouter Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#71b790","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/82382f10-b43b-47e9-85c9-dc42781bb583/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5M2FiZjZjNC1iYjI2LTRkNzMtOWNhNC0yZTYzYTJkMmExNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgyMzgyZjEwLWI0M2ItNDdlOS04NWM5LWRjNDI3ODFiYjU4MyI6WyJyZWFkIl19LCJleHAiOjE3NTA2NTI2NjQsIm5iZiI6MTc1MDY1MjA2NH0.WjUGB9ru2rw-jqZcX-mPEBeYqF_Q5TN8LkzYjdA9OUQ&client=93abf6c4-bb26-4d73-9ca4-2e63a2d2a16a&height=300&mode=fit","bannerMediaApiFileId":"82382f10-b43b-47e9-85c9-dc42781bb583","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"agrisp","projectId":10007,"serviceDeskId":1,"name":"agrirouter Help Center","description":"<p>Welcome! You can raise an agrirouter Help Center request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"25","name":"agrirouter general Request","descriptionHtml":"","callToAction":"agrirouter general Request","introHtml":"<p>If you have further question or need additional information regarding agrirouter integration and partnership or you have idea for a new feature please use this form.</p>","icon":10562,"iconUrl":"https://agrirouter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[9],"key":""},{"id":"26","name":"membership inquiries","descriptionHtml":"","callToAction":"membership inquiries","introHtml":"<p>If you have any questions regarding your membership in the agrirouter ecosystem, especially the DKE-Data agrirouter e.V. Association, please use this form.</p>","icon":10550,"iconUrl":"https://agrirouter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[9],"key":""},{"id":"17","name":"report an agrirouter Incident","descriptionHtml":"","callToAction":"report an agrirouter Incident","introHtml":"<p>If you have an incident (bug, login problems etc.) with you running agrirouter software please use this form.</p>","icon":10521,"iconUrl":"https://agrirouter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[9],"key":""},{"id":"20","name":"further general request","descriptionHtml":"","callToAction":"further general request","introHtml":"<p>This form is for general requests like questions about partnership etc.</p>","icon":10549,"iconUrl":"https://agrirouter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"7","name":"report an agrirouter feature request","descriptionHtml":"","callToAction":"report an agrirouter feature request","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://agrirouter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"21","name":"Request by Email","descriptionHtml":"","callToAction":"Request by Email","introHtml":"","icon":10492,"iconUrl":"https://agrirouter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"29","name":"Storm: AWS Change Request","descriptionHtml":"","callToAction":"Storm: AWS Change Request","introHtml":"<p>This request type refers to a Change Request related to AWS Infrastructure. It may be a request to modify or update an existing system, application, or process.</p>","icon":10584,"iconUrl":"https://agrirouter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""},{"id":"27","name":"Storm: AWS Incident","descriptionHtml":"","callToAction":"Storm: AWS Incident","introHtml":"<p>This request type refers to a Incident related to AWS Infrastructure.</p>","icon":10584,"iconUrl":"https://agrirouter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""},{"id":"28","name":"Storm: AWS Service Request","descriptionHtml":"","callToAction":"Storm: AWS Service Request","introHtml":"<p>This request type refers to a Service Request related to AWS Infrastructure. This could include tasks like resetting a password, requesting access to a specific system, or ordering new hardware.</p>","icon":10584,"iconUrl":"https://agrirouter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"All Request Types"}],"orderMapping":{"1":[20,17,7],"5":[20,17,7],"4":[17],"9":[17,25,26]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b1ffb4-33f6-3559-a947-6c784eb6ddbe","appLinkName":"System Confluence","appLinkUrl":"https://dke-data.atlassian.net/wiki","spaceKey":"AGRISP","spaceName":"agrirouter Service Portal","spaceUrl":"https://dke-data.atlassian.net/wiki/spaces/AGRISP","isServer":false},"labels":[],"projectKey":"AGRISP","serviceDeskId":1,"kbLinkDomainURLs":["https://agrirouter.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AGRISP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5M2FiZjZjNC1iYjI2LTRkNzMtOWNhNC0yZTYzYTJkMmExNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA2NTMyNjQsIm5iZiI6MTc1MDY1MjA2NH0.eLHFrzoMVG1oGIZ-wdb-zCilPHKIBbbjqfET73sAxqA","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"93abf6c4-bb26-4d73-9ca4-2e63a2d2a16a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":25,"projectId":10007,"issueType":{"id":"10016","name":"AR Support"},"form":{"name":"agrirouter general Request","descriptionHtml":"","callToAction":"agrirouter general Request","intro":"<p>If you have further question or need additional information regarding agrirouter integration and partnership or you have idea for a new feature please use this form.</p>","instructions":"","icon":10562,"iconUrl":"https://agrirouter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"What is your request about?","descriptionHtml":"<p>What is your request about?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10050","fieldConfigId":"10156","label":"Environment","description":"agrirouter Environment to which the issue relates: Production Environment = This is the environment in which the agrirouter solution is operated in regular mode. Quality Assurance Environment = This environment is used by partners during agrirouter interface implementation and testing before the final certification.","descriptionHtml":"<p>agrirouter Environment to which the issue relates: Production Environment = This is the environment in which the agrirouter solution is operated in regular mode. Quality Assurance Environment = This environment is used by partners during agrirouter interface implementation and testing before the final certification.</p>","required":true,"displayed":false,"presetValues":["10031"],"values":[{"value":"10031","label":"I don't know","selected":true,"children":[]},{"value":"10032","label":"Production Environment","selected":false,"children":[]},{"value":"10033","label":"Quality Assurance Environment","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe your request in detail.","descriptionHtml":"<p>Please describe your request in detail.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10051","fieldConfigId":"10154","label":"Phone Number Customer Contact","description":"Under which phone number can we call you back?","descriptionHtml":"<p>Under which phone number can we call you back?</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/25","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/25","calendarParams":{"firstDay":0,"date":"2025-06-23T06:14:24+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b1ffb4-33f6-3559-a947-6c784eb6ddbe","appLinkName":"System Confluence","appLinkUrl":"https://dke-data.atlassian.net/wiki","spaceKey":"AGRISP","spaceName":"agrirouter Service Portal","spaceUrl":"https://dke-data.atlassian.net/wiki/spaces/AGRISP","isServer":false},"labels":["kb-system-status"],"projectKey":"AGRISP","serviceDeskId":1,"kbLinkDomainURLs":["https://agrirouter.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5M2FiZjZjNC1iYjI2LTRkNzMtOWNhNC0yZTYzYTJkMmExNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA2NTMyNjQsIm5iZiI6MTc1MDY1MjA2NH0.eLHFrzoMVG1oGIZ-wdb-zCilPHKIBbbjqfET73sAxqA","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"93abf6c4-bb26-4d73-9ca4-2e63a2d2a16a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}